Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glee Store Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gleestore.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have a rescued dog that looooves to chew on things, whether it’s edible or not. I had to teach it some manners before it could destroy my belongings. I’ve bought quite a few chewers in the previous months and none of them could last long, they were too soft and/or small. However, this one is my savior! It’s hard enough so that he can chew on it without damaging his teeth, but hard enough for it not to break in a couple of hours. Hands down the best chewer I’ve bought, now I’ll update when this one’s gonna be destroyed.
We have aggressive chewers who REALLY like to try to rip things apart. They like to pull the squeakers out of squeaky toys... they like to pull the fluff out of plush toys... they like to shred the plastic of the hollow toys. This toy I gave it a week of solid playtime with the dogs before reviewing. It’s FANTASTIC!!!! SO durable; there’s not even a mark on it, and all the dogs (we have 5 adult dogs) love to play with it, love to just lay and chew on it, and I don’t have to worry about any kind of sickness or sanitation issue with anything that’s from an actual animal (ie; antlers, marrow bones, etc). We really like this toy a lot and look forward to ordering a few more so they can each take one for chew time and quiet time in the crate if they want. If one takes it and goes to his/her little den, the others get jealous! Will definitely be ordering a few more!!!
My pup is quite a picky creature when it comes to toys/food. I don’t know what it is about those toys that he doesn’t like, but he goes through them quickly and I have to buy another one just for it to be replaced in a month at max. Moreover, he’s a chewer. And by chewer I mean a CHEWER. I had high hopes for this chew toy and it did not disappoint. It lasted him for a month and it’s the longest he’s been interested in anything. I take that as a sign of quality.
I have a shepherd who tends to be aggressive when it comes to playtime. I don’t even bother buying him plush toys no matter how strong they look. And this is why this chew toy has caught my attention: I thought it would be a great addition to our nylon toy collection. He loves it a lot! I love to put some hard treats or something soft in the crevices of the pie and he loves to dig it out, makes it more enjoyable that just chewing a rubbery thing.
So far so good, but the jaw power of a Rottie compares to a crocodile! For the price it’s worth it.
Very durable
Keeps my dog busy for hours. The only thing is that it’s a bit big for my dog
Strong
This is the real challenge for my chewer
Finally, something indestructible for my pup
Surprised it actually lasted long enough
My dog loves the smell of it more than chewing it, at least something came out of it
Amazing durability
Still looks great
This toy is killing it!
This is a great product for real chewers, just make sure to watch the dog while it plays with it – this is quite hard
2 months in and still looks great
Had a bit of damage but still fine
Very strong
My dog’s very protective over this chewer, she loves it so much.
I am amazed by how durable this is. I guess you could only achieve that durability by making a toy extremely hard, maybe even too hard for my liking
Gave it 4 stars for durability since my aggressive chewing dog took part of the corner off. Did keep him busy licking and playing. Still I am happy with this toy. Will have to keep an eye on him to make sure he stays out of trouble.
Surprisingly still alive and usable
That’s what I call a chew toy!
Underestimated it at first but is great quality
This is a very hard toy, I’m afraid my dog’s gonna break a tooth or something, but it enjoys the toy quite a bit
My dog loves chewing on this! It hasn’t cracked or splintered in the 2 months my pitbull mix has been chewing on it.
Great durability for dogs that like to chew.
This takes a lot of chewing. Has got bit marks in but it's still in one piece and can add treats to it.
Really nice